Last updated: August 7, 2026
At Cyyde, we want you to be satisfied with your purchase. We offer a 30-day return policy for eligible items.
Return Period
You have 30 calendar days from the date you receive your order to request a return.
Return Conditions
To be eligible for a return, the item must:
- Be unworn and unused;
- Be in the same condition as when you received it;
- Have the original tags attached, where applicable;
- Be returned in its original packaging where reasonably possible; and
- Include your order number or other proof of purchase.
How to Request a Return
Please email info@cyyde.com within 30 days of receiving your order.
Please include:
- Your order number;
- The email address used to place the order;
- The item you want to return; and
- The reason for the return.
We will normally respond within 1 business day with return instructions. Please do not send your item back until your return request has been approved.
Return Address
Approved returns should be sent to:
Cyyde
10160 Chapel Springs Trail
Fort Worth, TX 76116
United States
Return Shipping Costs
For change-of-mind returns, the customer is responsible for the return shipping cost.
If an item is defective, damaged on arrival, incorrect or not as described, please contact us before returning it. We will provide return instructions and, where appropriate, cover the reasonable return shipping cost.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, incorrect or misdescribed item, contact us at info@cyyde.com as soon as possible.
Please include your order number and clear photographs of the item and its packaging where appropriate.
Items That Cannot Be Returned
An item may not be accepted if it:
- Has been worn, washed or used;
- Has been damaged after delivery;
- Is missing its original tags where applicable; or
- Has been altered or damaged by the customer.
Personalised or custom-made items are not eligible for change-of-mind returns unless they are defective, damaged or incorrect.
This policy does not affect any statutory consumer rights that apply to your order.
Exchanges
We do not offer direct exchanges. If you need a different item, please request a return and place a new order after your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank or payment provider may require additional time to process and display the refund.
If you have not received your approved refund after 15 business days, please contact us at info@cyyde.com.
Contact Us
Email: info@cyyde.com
Telephone: +44 7403936377
