Last updated: August 7, 2026
Cyyde is operated by HARVEER FLOREY, trading as Cyyde. This Privacy Policy explains how we collect, use, store and share your personal information when you visit Cyyde.com, place an order, contact us or use any of our services.
Cyyde is powered by Shopify, which provides the ecommerce platform used to operate this store.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you use our website, we may collect the following information:
- Your name;
- Billing and delivery addresses;
- Email address;
- Telephone number;
- Order and transaction details;
- Payment and billing information;
- Account information, if you create an account;
- Messages and information you provide when contacting us;
- Device, browser and IP address information;
- Website usage information; and
- Cookie and similar technology data.
We do not store complete payment card numbers. Payment information is processed by Shopify and the relevant payment provider.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us or subscribe to marketing;
- Automatically when you browse or use our website;
- Through Shopify and other service providers that help operate our store; and
- From delivery, payment, fraud-prevention or advertising service providers.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders;
- Process payments and prevent fraudulent transactions;
- Arrange delivery and provide order updates;
- Manage returns, refunds and exchanges;
- Respond to customer service requests;
- Create and manage customer accounts;
- Improve our website, products and services;
- Send marketing communications where you have consented or where permitted by law;
- Maintain website security;
- Detect and prevent fraud, abuse or other unlawful activity;
- Comply with legal and regulatory obligations; and
- Resolve disputes and enforce our policies.
Legal Bases for Processing
Where applicable, we process your personal information on the following legal bases:
- Contract: to process and fulfil your order;
- Legal obligation: to comply with tax, accounting and other legal requirements;
- Legitimate interests: to operate, secure and improve our store and services; and
- Consent: to send certain marketing communications or use optional cookies and similar technologies.
Sharing Personal Information
We may share personal information with trusted service providers that help us operate Cyyde, including:
- Shopify;
- Payment processors;
- Delivery and shipping companies;
- Order fulfilment and return providers;
- Website hosting, security and technical service providers;
- Customer service providers;
- Analytics and advertising providers, where enabled; and
- Government, law enforcement or legal authorities where required by law.
We do not sell your personal information for money. We only share information where necessary to provide our services, operate our store, comply with the law or where you have provided consent.
Shopify
Our store is hosted and powered by Shopify. Shopify may collect and process personal information about your use of our store in order to provide, maintain and improve its services.
For more information about how Shopify processes personal information, please visit:
https://privacy.shopify.com/en
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep the website functioning;
- Remember your preferences;
- Maintain your shopping cart;
- Understand how visitors use our website;
- Improve website performance; and
- Support advertising and marketing where enabled.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
Marketing Communications
If you subscribe to our marketing communications, we may send you information about products, offers and updates.
You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or by contacting us at info@cyyde.com.
We may still send non-marketing messages, such as order confirmations, shipping updates, refund notices or customer service responses.
International Data Transfers
Some of our service providers may process personal information outside the United Kingdom or your country of residence.
Where required by applicable law, we use appropriate safeguards for international transfers, such as approved contractual protections or transfers to countries recognised as providing adequate protection.
Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- Whether you have an account;
- Whether we need the information to provide services;
- Legal, tax and accounting requirements;
- The need to resolve disputes; and
- The need to prevent fraud or enforce our agreements.
Data Security
We take reasonable technical and organisational measures to protect personal information.
However, no online transmission or storage system is completely secure. You should avoid sending sensitive information through unsecured communication channels.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Request restriction of certain processing;
- Object to certain processing;
- Withdraw consent where processing is based on consent;
- Request a copy of your personal information; and
- Opt out of marketing communications.
To exercise your rights, contact us at info@cyyde.com. We may need to verify your identity before processing your request.
We will respond within the time required by applicable law.
Children's Privacy
Our website is not directed to children. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us at info@cyyde.com so that we can investigate and delete the information where appropriate.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
HARVEER FLOREY, trading as Cyyde
Email: info@cyyde.com
Telephone: +44 7403936377
Address:
49 Stony Lane
Smethwick
B67 7QW
United Kingdom
